Return & Refund Policy

Vyom Avtar Foods

At Vyom Avtar Foods, we take great care to ensure that every product reaching you meets our quality standards. As our products are food items, returns and refunds are governed by the following policy to maintain hygiene, safety, and fairness.

1. Eligibility for Return or Refund

Return or refund requests will be considered only if an issue is reported within 2 days (48 hours) of delivery of the order.

Requests raised after this period will not be eligible for review.

2. Valid Reasons for Return / Refund

We will review return or refund requests only in the following cases:

Damaged packaging at the time of delivery
Incorrect product delivered
Product quality concerns noticed upon opening the sealed package

3. Mandatory Proof Requirement

To help us investigate and resolve your concern efficiently, a clear, unedited video must be shared showing:

The outer packaging
The inner product
The visible issue or defect

Requests without proper video evidence may not be approved.

4. Non-Returnable Items

Due to the perishable and consumable nature of our products:

Opened, partially used, or tampered products are not eligible for return
Products returned due to change of mind or taste preference will not be accepted

5. Refund Process

Once your request is reviewed and approved, the refund will be initiated
Refunds will be processed to the original mode of payment
Processing timelines may vary depending on the payment provider

6. How to Raise a Request

For any return or refund-related concerns, please contact us with your order details and required video proof at:

📧 Email: care@vyomavtarfoods.in
📞 Customer Support: +91 7738399226

Our team will review your request and respond within a reasonable timeframe.